Frequently Asked Questions

1. General Questions
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2. Payment Questions
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3. Shipping & Delivery Questions
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4. Contact & Returns

1. General Questions

Is Zeyla available in physical stores?

Zeyla products are available exclusively online at https://heyzeyla.com/.
This ensures that you always receive the freshest, highest-quality products directly from the manufacturer.

What does the 30-Day Trial Mean?

You can try Zeyla products for 30 days — completely risk-free.
Not satisfied? Simply contact us at: ✉️ support@heyzeyla.com

Conditions for the 30-Day Trial:

  • Return must be initiated within 30 days of receiving the product
  • Products must be unused and undamaged
  • No returns accepted for opened, used, or worn products (for hygiene reasons)

3. Payment Questions

Which payment methods are accepted?

  • Credit Card (Visa, MasterCard, American Express)
  • PayPal
  • Klarna
  • Sofort (Direct Bank Transfer)
  • Apple Pay
  • Google Pay

Can I change or cancel my order?

Yes — you can change or cancel your order within 24 hours after placing it.
Please contact us as soon as possible at: ✉️ support@heyzeyla.com

 

After 24 hours, changes or cancellations are unfortunately no longer possible, as your order may already be in processing or transit.

4. Shipping & Delivery Questions

What are the shipping costs?

  • Free shipping for orders over $40 (or equivalent in your local currency)
  • For orders under $40, shipping costs will vary depending on your country and will be displayed at checkout.

How long does delivery take?

  • Australia & New Zealand: 5–10 business days
  • United States, Canada, United Kingdom, and other international destinations: 5–15 business days

You will automatically receive a shipping confirmation email with a tracking link as soon as your order has been dispatched.

What happens if I entered the wrong delivery address?

Please contact us immediately if you notice a mistake.
If your order has not yet been shipped, we will update the address for you.
If the package has already been dispatched, additional shipping costs may apply to resend the parcel.

My package is lost — what should I do?

If your package appears to be lost, please contact us right away at:
✉️ support@heyzeyla.com

We will investigate the issue promptly and assist you in finding a solution.

5. Contact & Returns

How can I return or exchange a product?

If you wish to return or exchange your product, please contact us within 30 days of receiving your order at:
✉️ support@heyzeyla.com

Returns or exchanges are accepted in the following cases:

  • Manufacturing defects
  • Damage during shipping

How can I contact Zeyla?

Our customer support team is here for you — always.
For any questions, feel free to reach out at:
📧 support@heyzeyla.com